Shipping Information
How long does it take
For New Zealand orders please allow up to two weeks for images to be professionally printed and delivered to your door. This factors in the following:
- Printing turnaround for the professional lab printing
- Packaging and order preparation
- Courier delivery to your door by NZ Post courier
- Three working day Economy Courier service
- Tracked, non-signature as standard
Please allow an additional week for deliveries to Australia, not accounting for any international delivery delays.
How are shipping costs calculated
Multiple prints in the same order (to the same delivery address) are all shipped in a single cardboard tube, so flat rate shipping rates apply to all orders.
- New Zealand - $15 flat rate, currently shipping is free for orders over $200.
- Australia - $30 flat rate
If it is deemed necessary for quality purposes to ship larger orders in multiple tubes, then your delivery might be split. Shipping rates (flat-rate or free) will remain the same in this instance.
How are prints packaged
After printing, all prints are individually inspected before being dispatched to you. They are wrapped in acid-free paper and then rolled into a strong cardboard tube for delivery. We have found this to be the safest and most cost effective means of delivery for printed images.
Is expedited delivery available
If you can't wait to get the print on your wall, expedited lab services and shipping options are available on request. Additional charges apply to each stage of the process so please get in touch if you need things a bit quicker than normal.
What if my order arrives damaged
If you have any concerns about the final product due to the packaging or damage incurred during shipping (or anything else for that matter!), please just get in touch and we'll be more than happy to sort it out for you.
Is international shipping available
Currently only shipping within NZ or to Australia is available, but other international shipping options are being investigated. Please get in touch in the meantime if you're interested and we can work something out!